Refund policy
RETURNS
Our main priority at Portrait of Versa is for you to enjoy our pieces. In the event you wish to return your item, please see the below conditions.
RETURN WINDOW
Australian Orders: We accept returns within 7 days of delivery.
International Orders: We accept returns within 14 days of delivery.
Items must be unworn, unwashed, and in their original condition with all tags attached.
HOW TO RETURN
AUSTRALIAN CUSTOMERS:
1. Log in to your account at portraitofversa.com
2. Navigate to your order and select Request Return
3. Select the item(s) you wish to return
4. In the notes field please indicate whether you would like:
- Credit note — issued to your Portrait of Versa account
- Refund — returned to your original payment method
Once approved, you will receive return instructions via email.
Please note: if no preference is indicated, store credit will be issued by default.
A $9.95 prepaid return label will be arranged and the cost deducted from your refund or credit note amount.
INTERNATIONAL CUSTOMERS:
Please contact us at info@portraitofversa.com to arrange your return.
International customers are responsible for all return shipping costs and must use a tracked service.
Please note: original shipping fees and any customs duties or import taxes paid on delivery are non-refundable.
WHAT TO INCLUDE
Please include your invoice inside your return package. If you no longer have it, include a note with your order number, full name and email address.
CONDITION OF ITEMS
All returns must be:
- Unworn and unwashed
- Free of perfume, deodorant or marks
- With tags attached
Returns that do not meet our conditions will not be accepted. In this instance, the item will be returned to the customer at their expense and a refund will not be issued.
SALE ITEMS
Sale items are not eligible for a refund. Any styles marked as "sale" on the product page may be returned for a store credit only.
Final sale items are not eligible for a refund or store credit unless deemed faulty.
REFUNDS
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 5-7 business days. Please note that original shipping fees are non-refundable.
FAULTY ITEMS
We aim to provide products of the highest quality. If you receive a faulty or damaged item, please contact us at info@portraitofversa.com within 7 days of delivery with your order number and photos of the fault. If confirmed as a manufacturing defect, we will offer a replacement, store credit or full refund at your request.
Items damaged as a result of normal wear and tear, misuse, or failure to follow care instructions will not be considered faulty. Items reported as faulty after 3 months will be assessed in accordance with your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law are not affected by our returns policy.
EXCHANGES
We do not offer direct exchanges. If you would like a different size or style, please return your item for a refund or credit note and place a new order.
QUESTIONS?
Please feel free to contact us at info@portraitofversa.com