Shipping policy
SHIPPING
WHERE WE SHIP
Portrait of Versa ships to Australia, New Zealand, the United States, and Europe and we hope to ship to the United Kingdom soon. All orders are dispatched from Sydney, Australia.
PROCESSING TIME
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation email with your tracking details.
SHIPPING OPTIONS
| Destination | Method | Timeframe | Cost |
|---|---|---|---|
| Australia | Standard | 2-8 business days | $9.95 AUD |
| Australia | Express | 1-4 business days | $12.95 AUD |
| New Zealand | Standard | 4-8 business days | $25.00 NZD |
| United States | Standard Tracked | 5-15 business days | $25.00 USD |
| Europe | Standard Tracked | 6-12 business days | €30.00 EUR |
Once an order has been dispatched we are unable to redirect it to a new address.
TRACKING YOUR ORDER
Once dispatched, you will receive an email containing your tracking number.
DUTIES & TAXES
For customers outside of Australia, your order may be subject to customs duties, taxes, and import fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer - they are not included in your order total or shipping cost.
Portrait of Versa cannot be held responsible for any actions, costs, or delays caused by customs processes outside of our control. We recommend contacting your local customs office prior to placing your order for more information on applicable charges.
DELAYS & DISRUPTIONS
International delivery timeframes are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier capacity, or events outside our control including weather, strikes, or postal disruptions. Portrait of Versa is not liable for delays once your order has been dispatched.
QUESTIONS?
Please feel free to contact us at info@portraitofversa.com